Shar's Hair Policies

Our Policies

Shar's Hair is committed to delivering quality products and providing a first class service to our customers. In the event that the products are found defective or you are unsatisfied with the products, please contact us at toll free (888) 617-8505 or (317) 652-6300 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it , for return authorization and Return Form. You can request company credit for the returning item(s). Shipping and handling charges are not subject to refund, and additional shipping and handling charges may be required for each re-order or exchange. Please note, for the interest of hygiene and customer protection, Shar's Hair may not be exchange if product are opened and worn.  Please refer to the following guideline before requesting return authorization.

For wigs, half-wigs and ponytails, customers must request for exchange within seven calendar days since the delivery date. For shipments that we cannot confirm delivery date, such as USPS Priority Mail or Parcel Post Mail, exchange request must be made within eleven calendar days since the ship date rather than delivery date.

• All other items (weaves, braids, hair pieces, and ET cetera) are eligible for exchange during fourteen calendar days since the delivery date. For shipments that we cannot confirm delivery date, exchange request must be made within eighteen calendar days since the ship date.
  For all shipments via USPS to overseas and Military Installations, such as APO and FPO, we may be unable to track shipments. Consequently, exchange will be available.
• Exchange request beyond above days, will not be accepted.
• If the last request dates for exchange calendar day falls on a Sunday or a National Holiday, please leave us a voice message or send us e-mail to ensure exchange authorization.
• All returns must be in new condition, not worn nor altered with original package.
• All clearance items are non-returnable. All sales of clearance items are final.